After Hours/Emergency Support


Support is available outside of TechStar standard business hours, weekends, and holidays.

After Hours/Emergency Support is billable.




Standard Business Hours

Monday -Friday 7:00 am - 7:00 pm (CST)


Rates


Support outside of standard business hours or on a TechStar Holiday is considered Billable Support.  After Hours/Emergency support, remote or onsite is outside of all client contracts and shall be billed per the rates listed below.  Billable time begins when the Technician responds to an After Hours/Emergency call, with a 1-hour minimum.


  • After Hours (Outside of Standard Hours) - billed at $187.50/hour, with a 1-hour minimum
  • Saturday & Sunday - billed at $187.50/hour, with a 1-hour minimum
  • TechStar Holiday - billed at $250.00/hour,  with a 1-hour minimum



Emergency Support Request Procedure


1. Create a ticket via the Partner Support Portal at PartnerServices.us or email help@techstars.us, if possible

2. Call 888-397-7662

3. Follow the instructions given by the auto attendant

4. A Technician should call you back within 15 minutes.  Please do not call again unless it has been more than 15 minutes since you left the previous message.



TechStar IT Solutions

Your IT Department


Web Portal: PartnerServices.us  | Call: 888.397.7662 | Email: help@techstars.us